Alt Verse - Level X
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FAQs

No, you don't need to pay! You can enter the venue, bar, arcades and our VR area for free. We also have plenty of seating available so you can grab food and drinks and relax!
Level X does not operate a dress code policy, however our venues are family friendly. Guests may be refused entry if they are wearing anything that could cause offence.
We recommend you try Level X for yourself in order to get the full experience. Once you've chosen your gaming experience and your preferred date and timeslot, add everything to your basket. Make sure everything is correct before you confirm, but once you've done that, you'll receive an email with all details. When you arrive, a member of our team will direct you to your chosen world. Tip - arrive 30 minutes before your booking in order to enjoy Level X to its fullest.
Unfortunately, bookings are non-refundable and non-transferable. Trust us, you won't want to cancel!
Glasgow: We are open from 10am until late daily. Middlesborough: Monday - Thursday: 3pm - late, Friday: 11am - late, Saturday - Sunday: 10am - late and during school holidays: 10am daily.
Glasgow: Yes, St Enoch Shopping Centre has 900 parking space offering direct access via Maxwell Street. Middlesbrough: Yes, Captain Cook Square has an easily accessible multi-storey car park with over 700 spaces. You can get two hours of free parking.
Glasgow: We are located in the St Enoch Shopping Centre at 55 St Enoch Square, Glasgow, G1 4BW. We're based on the second floor. You can find us here: https://maps.app.goo.gl/j6oQxDrnCJ35eg7Q8 Middlesbrough: We are located at 18-19 Captain Cook Square, Middlesbrough, TS1 5UB. You can find us here: https://maps.app.goo.gl/j2ZUyyfAFmrSTk4V7
Absolutely, all you have to do is purchase the games and time slots you want to play. We have VR pods with 20+ games available and also three VR arenas where you can play alongside your friends. Just make sure you select the correct VR type when booking.
There are three differences between the karts: 1) Reduced speed is a slower race with restricted speed. This is ideal for our younger guests or those who want to build up their confidence. 2) Gaming style - think Mario Kart! This is a fully immersive and interactive multi-level race track. Battle it out for victory and leave the losers in your dust. 3) Full speed races have no restrictions and are aimed at confident adults.
We have an incredible range of games for you at Level X. Take a look for yourself and get playing: https://levelx.co.uk/games/
Absolutely! Grab some food and drink or purchase some arcade credits to continue the fun.
Races involve multiple groups, so you'll get to experience competing with others. We hope you're feeling competitive!
Unfortunately time slots are fixed so that we can manage safe and fair gaming areas. It's best to arrive early to avoid missing out on your session.
Of course you can. Head over to the kiosks in the venue to purchase additional credits.
We recommend arriving 30 minutes before your session so that you can enjoy all Level X has to offer. Make sure you grab your drinks!
You have two options: 1) reply to your email confirmation, asking to add more people onto your booking. If we have availability, our team will send you a new payment link. OR 2) give the venue a quick call, a member of our team will be happy to help.
We do accept walk-in guests, but we recommend pre-booking to make sure you don't miss out. We will always try to accommodate visitors whenever we can. Full payment is required at the time of booking.
Only food purchased at Level X can be eaten in venues. We have a range of sweet treats on offer, plus alcoholic and non-alcoholic drinks available.
We would absolutely love you to! If we're open, the arcades are open.
Level X is a fully cashless venue. We accept debit and credit cards, Apple and Google Pay on all payment terminals. Whilst we accept Amex for online bookings, we do not accept it in venues.
Table service is only available on the bowling lanes. Scan a QR code or see a member of the team to place an order. Once you've ordered, keep an eye on the screens for your number!
We have a range of amazing drinks and sweet treats on offer. Head to a kiosk, scan a QR code or see a member of the team to place an order. Keep an eye on the screens, when your order is up head to the bar to collect it.
Yes, Level X can be booked for any corporate meetings and conferences. Please contact the Events team at enquiries@levelx.co.uk to discuss more details.
Yes we do. You can book Level X as an exclusive venue hire. Or you can book specific gaming areas if you're looking for something a little smaller. Contact our dedicated Events team at enquiries@levelx.co.uk to discuss more details.
Unfortunately, we don't offer kids parties at the moment. However, be sure to sign up for our mailing list to receive updates and offers here.  
Level X is a family friendly venue and allow children of all ages in our venues, however children under the age of 12 must be accompanied by an 18+ adult. Children aged 12-17 can visit unaccompanied until 7pm; if accompanied by an adult, they can stay until 9pm. Please be aware, after 9pm, Level X is an 18+ only venue. Management retain the right to refuse entry to anyone, who is unable to prove their age with a passport/driving license, when asked. Please note, photocopies or photographs will not be accepted. Some games may not be appropriate for younger children - our recommended age is 8+. Our venue team will be happy to provide assistance.
We have lockers available which can be used free of charge. Ask a member of our team who will be happy to assist you.
You'll be pleased to know that 'those silly shoes' are optional and free of charge to wear. However, heels and open toed shoes aren't permitted on the lanes so you will have to wear them if you come to venues wearing either.
Whilst we love animals, we can only allow assistance dogs in the venues.
Glasgow: our arcades, VR area and bowling lanes are fully accessible. Unfortunately, due to the nature of the game, golf isn't as it has steps on the course, but if you speak to a member of our team in the venue about your needs, they will be able to offer advice. Middlesbrough: our arcades, VR area, bowling and darts are fully accessible and both floors can be accessed via a lift. Golf, karting and dodgems have limited accessibility, but if you speak to a member of our team in the venue about your needs, they will be able to offer advice.
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Alt Verse

Next Gen VR
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Game
 Next Gen VR
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3x Incredible
VR Modes

Awaken your senses and step into alternative universes across our range of VR experiences. Be an army of 4 and take on a zombie invasion in the Vex Free Roam. We’ve got worlds for every citizen.

Alt Verse
Enter. Play. Belong.

VR Pods

Single player VR pods

Players

Single player

Games

Up to 20 game types

Something to suit all ages and abilities

For ages

8+

Venues

GlasgowMiddlesbrough

Phenomena

Free Roam VR

Players

2-66 player Dance, 4 player Archery or Laser Tag

Game Type

PhysicalSportsDance

For ages

8+

Vex

Hyper VR Arena

Players

2-4

Game Type

PhysicalCOOP and Vs FPSFirst Person Shooter

For ages

11+

Disclaimers

  • We recommend players take a break in between games.
  • Some games may not be suitable for younger players, it is the parents’ responsibility to ensure games chosen are age appropriate.
  • Not recommended if you suffer from epilepsy.

Alt Verse FAQs

VR is a new generation of computer games that use virtual reality (VR) technology to give players a truly immersive game playing experience.

Yes, we recommend to pre book on your chosen experiences, you can however check with a team member whilst onsite with us and they will advise you of the next bookable slot.

We have a range of VR experiences from single player to multi player free roaming games.

We have a range of games to suit all ages. Parent discretion is advised to ensure your child is playing an age-appropriate game.

Our on-site team are on hand to guide you through the experience from setup to game options.

The majority of games are accessibility friendly, our on site team will be able to provide advice and assistance where required.

We don’t recommend VR if you have epilepsy due to the flashy visual effects.

The headsets are adjustable to allow for glasses to be worn underneath. Our venue team will be happy to assist with any adjustments required.

Food and drink can be ordered via the app or by scanning the QR code. Keep an eye out on the screens for your order to be ready and head over to the bar to collect when ready.

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